Purpose of Assessment Tool:

To objectively evaluate and elevate your organisation’s end-to-end process capabilities, driving efficiency, agility and competitive advantage.

Why This Tool?

Holistic integration – combines 14 global standards (CMMI, COBIT, ISO, Lean, SCOR …) into one framework.
Actionable insights – pinpoints high-ROI levers instead of simply listing “gaps”.
Multinational scalability – adjustable weights allow benchmarking across business units and regions.

The Body of
Knowledge

Tool Structure

Assessment Domains

#	Main Domain	Description (abridged)
1	Process Strategy & Leadership	Examines strategic alignment of BPM and visible commitment of senior leadership to create a process-centric culture.
2	Process Governance, Risk & Compliance	Assesses policies, controls and formal structures that manage risk, ensure compliance and enforce common standards.
3	Process Lifecycle Management	Evaluates the “doing” of BPM – discovery, design, execution, monitoring and continuous optimisation of processes.
4	Technology & Automation	Looks at BPMS platforms, integration, data management and intelligent automation (RPA, AI, process mining).
5	Performance & Continuous Improvement	Measures how performance data, statistical analysis and systematic methods (DMAIC, PDCA) drive ongoing improvement.
6	People & Culture	Assesses BPM skills, change management, collaboration and the degree to which a process-oriented culture is embedded.

Maturity Levels

Tell Us About You

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Standard Assessment Fee

$2500

Now FREE

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Process Strategy &
Leadership

Process Governance,
Risk & Compliance

Process Lifecycle
Management

Technology &
Automation

Performance &
Continuous Improvement

People &
Culture

Strategic Alignment

Leadership Commitment

Process Ownership &
Accountability

Question	0	1	2	3	4	5
1.1.1 – To what extent is there a formal, documented Business Process Management (BPM) strategy that is explicitly linked to the enterprise's overall strategic objectives?
1.1.2 – How are process improvement initiatives prioritized to ensure they provide the greatest contribution to strategic business goals?
1.1.3 – To what degree is the current state of process capability and maturity a formal input into the enterprise's strategic planning and budgeting cycle?

Process Strategy &
Leadership

Process Governance,
Risk & Compliance

Process Lifecycle
Management

Technology &
Automation

Performance &
Continuous Improvement

People &
Culture

Governance
Framework

Risk Mgmt
Integration

Compliance &
QA

Question	0	1	2	3	4	5
2.1.1 – How effective is the central BPM governance body (e.g., Center of Excellence) in establishing and enforcing enterprise-wide process standards and methodologies?
2.1.2 – To what extent is there a formal and consistently followed process for governing decisions related to process changes, investments, and architecture?
2.1.3 – How are conflicts between process-level goals and functional-level goals identified and resolved by the governance framework?

Process Strategy &
Leadership

Process Governance,
Risk & Compliance

Process Lifecycle
Management

Technology &
Automation

Performance &
Continuous Improvement

People &
Culture

Process ID &
Categorization

Design &
Modeling

Architecture &
Repository

Implementation &
Optimization

Operational Mgmt
& Monitoring

Question	0	1	2	3	4	5
3.1.1 – To what extent has the organization formally identified and documented its key business processes in a comprehensive process inventory or framework?
3.1.2 – How are processes categorized and prioritized based on their strategic importance and impact on value creation?

Process Strategy &
Leadership

Process Governance,
Risk & Compliance

Process Lifecycle
Management

Technology &
Automation

Performance &
Continuous Improvement

People &
Culture

BPM Platform
& Tooling

Data Mgmt
& Integration

Scalability
& Security

Intelligent
Automation

Tech Infra-
& Support

Question	0	1	2	3	4	5
4.1.1 – How well does the primary technology platform support the entire process lifecycle, from modeling to monitoring?
4.1.2 – To what extent is the technology architecture based on integrated, API-driven connectivity for seamless process orchestration?
4.1.3 – How closely are IT services and their Service Level Agreements (SLAs) aligned with the performance requirements of the business processes they support?

Process Strategy &
Leadership

Process Governance,
Risk & Compliance

Process Lifecycle
Management

Technology &
Automation

Performance &
Continuous Improvement

People &
Culture

Performance
Measurement

Quantitative &
Analysis

Systematic
Improvement

Improvement
Culture

Innovation
Management

Question	0	1	2	3	4	5
5.1.1 – How effectively does the organization use a balanced set of Key Performance Indicators (KPIs) to measure process performance?
5.1.2 – To what extent are process KPIs directly aligned with and cascaded from departmental and overall enterprise strategic goals?
5.1.3 – How are real-time performance dashboards and automated alerts used to track progress against targets and trigger action?

Process Strategy &
Leadership

Process Governance,
Risk & Compliance

Process Lifecycle
Management

Technology &
Automation

Performance &
Continuous Improvement

People &
Culture

BPM Skills &
Competency

Change Mgmt
& Comms

Process-Oriented
Culture

Question	0	1	2	3	4	5
6.1.1 – How are BPM-related competencies and skills developed across the organization?
6.1.2 – To what extent does the organization have dedicated BPM experts or a Center of Excellence (CoE) to support the workforce?

BPM Maturity Assessment Report

Purpose: To objectively evaluate and elevate your organization’s end-to-end process capabilities, driving efficiency, agility, and competitive advantage.

Report P1

Report P2

Report P3

Overall Results

Name

—

Company

—

Overall Current BPM Score (0–5)

—

Percentage of BPM Maturity: —

Overall Current BPM Maturity Level

—

Overall Current BPM Maturity Level

Non-existentInitial/Ad hocManagedDefinedQuantitatively ManagedOptimizing

Overall Current BPM Score

Spider Chart – Domains

Percentage of BPM Maturity

Mature

Immature

Overall Score: —

Domains – Scores & Levels

#	Domain	Weight	Score (0–5)	Maturity Level

BPM Maturity Assessment Report

Mapping Your Business to Digital Excellence

Prepared For

Name

—

Company

—

Overall Score

—

Overall Maturity Level

—

Overall Results

Name

—

Company

—

Overall Current BPM Score (0–5)

—

Percentage of BPM Maturity: —

Overall Current BPM Maturity Level

—

Overall Current BPM Maturity Level

Non‑existentInitial/Ad hocManagedDefinedQuantitatively ManagedOptimizing

Overall Current BPM Score

Spider – Domains

Percentage of BPM Maturity

Mature

Immature

Overall Score: —

Domains – Scores & Levels

#	Domain	Weight	Score (0–5)	Maturity Level

Health Status

Healthy (0) Warning (0) Critical (0)

Domain Bars (Current Score vs. Weight)

Summary KPIs

Mature %

—

Immature %

—

Highest Domain

—

Lowest Domain

—

Gap Analysis

Your Current BPM Maturity Level

—

Question	0	1	2	3	4	5
1.2.1 – How visibly and actively does the senior executive team sponsor, champion, and communicate the importance of BPM across the organization?
1.2.2 – How consistently are resources (e.g., funding, skilled personnel, technology) allocated to BPM initiatives based on strategic priorities?
1.2.3 – To what extent are senior leaders held accountable for the performance of the end-to-end business processes they oversee?

Question	0	1	2	3	4	5
1.3.1 – To what extent is there a formally defined, implemented, and enforced process ownership model for key end-to-end business processes?
1.3.2 – How clearly are the roles, responsibilities, and decision-making authority of Process Owners defined and distinguished from those of functional managers?
1.3.3 – How is accountability for process performance integrated into the performance management system for Process Owners and performers?

Question	0	1	2	3	4	5
2.2.1 – How systematically are process-related risks (e.g., operational, financial, compliance) identified, assessed, and documented throughout the process lifecycle?
2.2.2 – To what extent are process controls designed, implemented, and tested to specifically mitigate identified risks to an acceptable level?
2.2.3 – How effectively is the performance of process risk controls monitored and reported to ensure their ongoing effectiveness?

Question	0	1	2	3	4	5
2.3.1 – How are external regulatory requirements and internal policies systematically mapped to business processes and their associated controls?
2.3.2 – To what extent are quality assurance and compliance checks embedded and automated within processes?
2.3.3 – How are information security and data privacy requirements integrated into the design and execution of business processes?

Question	0	1	2	3	4	5
3.2.1 – How consistently is a standard notation (e.g., BPMN 2.0) used for process modeling across the enterprise?
3.2.2 – To what extent are process designs based on an end-to-end value-stream perspective, rather than functional silos?
3.2.3 – How effectively are simulation and “what-if” analysis used during the design phase to optimize processes before implementation?

Gain actionable insights into your business, technology, and organizational readiness for the future.